FAQ

About Us

Welcome to Nova Dream Garden! Not many people understand the happiness of buying fascinating products, don't worry we do.πŸ€€πŸ€‘.

Let us know what can we do better by email to info@novadreamgarden.com

You can also Whatsapp and Phone us on +852 93354777

Is there a cancellation policy?

Products are normally processed within 24-48 hours. If you do want to cancel the order, please reach out to us as soon as possible.

Once products are processed and dispatched, refunds will need to go through our return process.

Do I need to pay any additional custom fee?

Based on our experience, most of the custom fee can be avoided. If there is any special case where custom fees & duty are needed, we will work with our shipping agent to minimize the necessary fees.
Is there a warranty period?
Yes, we offer 1-year warranty. Simply send us photos or videos showing the faulty parts, we will provide assistance from there. Replacement parts will be sent to fix the problem.

Do you provide tracking number?

Yes, email will be sent including the tracking number.Β 

The tracking link is not working?

It takes up to 3 days for the tracking to reflect in the system. Tracking status will be updated when parcels are transferred from on hub to another so status might remain the same for a few days. However, it is on the way. Don’t worry.πŸ˜‰